Refund policy

Change-of-mind returns and exchanges

If you change your mind or need a different size, you can return or exchange your purchase within 30 days of delivery.

For change-of-mind returns, items must be unworn, unused and in their original condition, with tags, original packaging and all included components. Please try shoes on indoors on a clean surface. Proof of purchase is required.

To start a return, log in to your customer account and select “Request Return”, or email biz@bohorow.com. Please contact us before sending your items so we can provide the correct return instructions.

For change-of-mind refunds, you are responsible for return postage to our warehouse in Melbourne, which is usually around A$15. We provide free return labels for exchanges.

These conditions apply only to change-of-mind returns and exchanges. They do not limit your rights under Australian Consumer Law.

Faulty, damaged or incorrect items

If your item is faulty, damaged, incorrect or does not match its description, please contact biz@bohorow.com with your order details and a description of the problem. Photos, where possible, can help us assess the issue.

Your purchase is covered by Australian Consumer Law guarantees that this policy cannot exclude. For a major failure, you can choose a refund or replacement. For a minor failure, we will provide an appropriate remedy at no cost within a reasonable time. Further rights apply if the problem is not resolved within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage.

Our 30-day change-of-mind deadline and requirements for unworn items, tags and original packaging do not apply to claims under these consumer guarantees. We may ask for proof of purchase and assess the product.

If we confirm a fault or other failure to meet a consumer guarantee, we will cover reasonable return postage costs, including reimbursing reasonable postage costs you have already paid. Please retain your postage receipt.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at biz@bohorow.com.